1. Introduction At Ascension Wellness, we are committed to ensuring that our products reach you safely and in compliance with all applicable laws. This shipping policy outlines the terms and conditions related to the shipment of our products, including those containing THCa.
2. Order Processing Time
Orders are processed within 60 business days (excluding weekends and holidays) after payment is received.
You will receive a confirmation email with tracking information once your order has shipped.
Any delays due to high demand or unforeseen circumstances will be communicated via email.
3. Shipping Restrictions (THCa Products)
We only ship THCa products to states where they are legally permitted under federal and state laws.
It is the customer’s responsibility to understand their local laws regarding THCa products.
Currently, THCa products cannot be shipped to the following states, per state guidelines: Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.
Customers must be 21 years or older to purchase THCa products and may be required to provide age verification upon delivery.
4. Shipping Carriers & Delivery Times
We offer standard and expedited shipping.
Estimated delivery times:
Standard shipping: 5-10 business days
Expedited shipping: 2-5 business days
Delivery times may vary based on location and carrier service disruptions.
5. Lost, Stolen, or Damaged Shipments
We are not responsible for lost or stolen packages once the carrier has marked them as delivered.
If your package arrives damaged, please contact us at [email protected] within 60 days with photos of the damaged items.
If your package is lost in transit, please file a claim with the shipping carrier before reaching out to us.
6. Returns & Refunds
Due to the nature of THCa products, all sales are final, and we do not accept returns.
If you received an incorrect item, contact us within 60 days for assistance.
7. Policy Updates We reserve the right to update this shipping policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Information For any shipping-related inquiries, please reach out to us at [email protected]
